Privacy Policy
Last updated: 08 October 2026.
Who we are and our role as data controller
framedecko operates this website and acts as the data controller for personal data processed in connection with our services. We are responsible for deciding how and why your personal information is used when you visit our site or engage with our media feed operations, including professional video services, live signal management, content distribution, camera work and broadcast feed creation for news and television.
Scope of this notice
This privacy notice applies to all visitors to our website, individuals who submit enquiries through our contact form, and anyone whose personal data we process while providing or receiving services related to media feeds. It does not cover third-party websites linked from our pages.
Categories of personal data and sources
We collect contact details such as name, email address and any information you provide in messages. We also obtain technical data including IP address, browser type, device information and usage statistics from cookies and server logs. Data comes directly from you when you use the contact form, and automatically from your device when you browse the site.
Purposes of processing and legal bases
We process data to respond to enquiries on the basis of legitimate interests in maintaining business communications. We use technical data to ensure website functionality and security under legitimate interests. Where you have given consent we may send occasional service updates. Each purpose is supported by a specific lawful basis under UK GDPR and the Data Protection Act 2018.
Whether providing data is required
Supplying contact information via the form is voluntary. If you choose not to provide it we may be unable to respond to your enquiry. Browsing data is collected automatically and you can limit some collection through browser settings or our cookie controls.
Cookies and similar technologies
We use cookies and similar technologies to operate the site, remember preferences and measure performance. Details are set out in our separate Cookie Policy which explains how to manage these technologies. A site-wide cookie banner allows you to make choices on first visit and subsequently.
Processors, recipients and legal disclosures
We share data with service providers such as hosting companies, email platforms and analytics providers who act as processors under contract. We may disclose information when required by law, to protect rights or in connection with a business transfer.
International transfers
Some processors may be located outside the UK. In such cases we use appropriate safeguards including UK-approved standard contractual clauses or rely on adequacy regulations to protect your data during transfer.
Retention periods
Contact data is kept for up to two years after the last interaction unless a longer period is needed for legal reasons. Technical logs are retained for twelve months. We apply criteria such as legal obligations and business necessity to determine exact retention.
Security and data minimisation
We implement technical and organisational measures including encryption in transit, access controls and regular reviews to protect personal data. We collect only the information necessary for the stated purposes and do not make absolute guarantees against all possible incidents.
Your data subject rights
You have rights to access, rectification, erasure, restriction, portability and objection under UK GDPR. To exercise these rights contact us using the details on our Contacts page or by writing to 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom or emailing [email protected]. We will respond within one month.
Withdrawing consent and objecting to marketing
Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You can also object to direct marketing or profiling by using the unsubscribe option in any communication or by notifying us directly.
Right to complain
If you are dissatisfied you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post to their office.
Children and age restrictions
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware that data from a child has been provided we will delete it.
Automated decision-making and profiling
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Changes to this policy
We may update this notice from time to time. The current version will always be available on this page with the last-updated date shown at the top. Continued use of the site after changes constitutes acceptance of the revised policy.